Store Policy
Shipping & Returns
Our Shipping and Return Policy ensures a smooth shopping experience. We offer shipping within Vietnam with various options and provide order processing details. Inspect your delivery upon arrival and contact us within 7 days for any issues. Returns and exchanges can be initiated within 7 days of receipt, with guidelines for eligibility and process. Customers are responsible for return shipping, unless due to a defect or error on our part. Refunds or exchanges are processed upon inspection. Some items may be non-returnable. For more details, reach out to our Customer Support team.
Privacy & Safety
Our Privacy and Safety Policy prioritizes the protection of your personal information. We collect necessary data for order processing, secure transactions, and customer support. Your information is used for order fulfillment and may be used for marketing with your consent. We employ stringent security measures to prevent unauthorized access and do not share your information with outside parties except trusted partners. Our use of cookies enhances browsing, and we do not knowingly collect information from children. We are not responsible for third-party site practices. The policy may be updated periodically, reflecting our commitment to your privacy and security. For inquiries, contact our Privacy Team.
Wholesale Inquiries
Welcome to our FAQ section! Here, we've compiled answers to common questions to provide you with quick and helpful information about [Your Company Name] and our products. If you don't find the answer you're looking for, please feel free to contact our Customer Support team for further assistance.
1. How can I place an order?
You can easily place an order through our website by adding products to your cart and following the checkout process. For any assistance, our step-by-step guide is available under the "Ordering Process" section on our website.
2. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's delivery status.
3. Do you offer international shipping? Currently, we offer shipping within Vietnam. Please refer to our Shipping Information section for more details about our delivery locations.
4. How can I contact your Customer Support? You can reach our friendly Customer Support team through the "Contact Us" section on our website. Feel free to send us an email or use the provided contact form. We're here to assist you!
5. Can I customize an order or request a special size? At Roomi, we understand the importance of tailored solutions. While customization options may be available for certain products, kindly contact our Customer Support team to discuss your specific requirements.
6. How can I stay updated on promotions and new products?
Stay connected by subscribing to our newsletter! You'll receive updates on promotions, new arrivals, and exciting offers. Simply enter your email address on our website to join.
7. Do you have a physical store I can visit? Currently, we operate exclusively through our online platform. This allows us to offer a wider range of products and convenience to our valued customers.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments